General Information

The following information will help answer any queries you may have relating to The Chine.

If you have further questions regarding hotel facilities call 01202 396234. For reservation enquiries call 0844 880 6551.

Car Parking

  • 53 parking spaces available on site and additional, secure parking nearby.

Bedroom Information

  • The room type stated within your confirmation letter expresses your stated preference of room. Where possible, we will always endeavour to allocate the room described but there may be circumstances when we will not be able to do so.
  • We guarantee rooms to be ready for check-in from 2pm.
  • All bedrooms within the hotel are en-suite and are equipped with hair dryer, direct dial telephone, courtesy tray and television with various Freeview and Sky channels.

Sea View Restaurant

  • Breakfast and dinner are served in The Sea View Restaurant. The restaurant operates a table d’hôte menu which is changed on a daily basis to offer variety to our regular guests.
  • If you have any specific dietary requirements please let us know and we will do our best to accommodate you. A vegetarian option is always available.
  • Please note that we operate a dress code in the Restaurant and reserve the right to refuse service to anyone unsuitably dressed (see below).

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Dressing for Dinner

  • We operate a dress code and reserve the right to refuse service to any persons unsuitably dressed. For example, attire such as untailored shorts, trainers and leisure suits, etc, will not be acceptable in the restaurant areas at dinner.
  • To ensure that we maintain a mutually enjoyable atmosphere in the restaurant we would request that, if casual clothes are worn, they are of smart appearance.

Room Service

  • A full hot and cold room service menu is available 24hrs a day.
  • Room Service offers a full English breakfast from 7.30am Monday to Friday or 8am Saturday and Sunday. Continental breakfast service is available from 7am each day. Please note a room service charge of £3.00 for full English breakfast and £2.00 for Continental breakfast orders will be applied irrespective of the terms of your booking.

The Chine Roman Spa

  • The Chine Roman Spa has the following facilities:
    • 12m Indoor Pool
    • Poolside Sauna
    • Seven Seater Jacuzzi
    • Deck-top Hot Tub
    • 16m Outdoor Pool (seasonal)
    • Gymnasium - with cardiovascular equipment
  • Guests with children must be aware of age restrictions in place for health and safety:
    • Children under 7 years of age are not permitted to use the Jacuzzi
    • Children under 12 years of age must be accompanied in the pools at all times
    • Users of the gymnasium, hot tub and sauna must be over 16 years of age

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Smoking

  • As from 1st July 2007 smoking is only permitted in the gardens.

Checking Out

  • Check out time is 11am unless agreed with hotel reception on your day of departure. When available, late check out will be charged at £10 per room, per hour after the 11am standard checkout time. Late check out is not available during peak periods.
  • When required, night porters are able to check out guests between the hours of 11pm to 7am.

Tricky Treehouse

  • High tea is included within a child’s accommodation rate and is served in the main restaurant between 5pm – 5.30pm.
  • Children are permitted to dine with their parents if preferred, the following charges apply:
    • Children’s menu - £5.50 per child
    • Table d’hôte menu – half listed price
  • "Ticky Treehouse" is our children's soft play area – suitable for children under 12 years of age. All children must be supervised during their play.
  • Complimentary entertainment is organised during state school holidays for hotel guests. You should be aware these are supervised activities only and should not be considered as a child minding facility as children are free to come and go as they wish. Children under 4 years of age must be accompanied by an adult.
  • Other activities may be in place throughout the year. Please check with Reservations for further information.
  • Little Rainbows, FJB’s Ofsted registered day nursery (located adjacent to The Sandbanks), has places which may, subject to availability, be pre-booked. The nursery is open Monday to Friday. Please call Little Rainbows direct on 01202 709427 for further information including charges.
  • Details of local accredited companies which provide babysitting services are available from reception. It is recommended that arrangements are made in advance. A baby listening facility is also available for guest use within the hotel.

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Business Facilities

  • The hotel also offers conference and function facilities. The Pineview Suite caters for parties of up to 160 guests. We will make every effort to make you aware when a function is taking place if we believe that it will affect your stay.
  • The dedicated Business Centre provides our business clients with ideal surroundings and opportunities for meetings and training.
  • The Business Centre has 3 purpose built suites each comprising a main lecture room and three syndicate rooms. The Studland and The Frederick Suite conference areas also provide training or meeting facilities and syndicate rooms within the hotel.
  • For more information regarding the facilities and packages which the hotel has to offer, please contact the Sales Team at the hotel direct.

Internet Access

  • The Chine offers wireless internet connection in rooms and public areas. Access code can be purchased at Reception; Internet access is free-of-charge.

Wedding Facilities

  • The Chine is licensed for civil weddings and has facilities for wedding parties from 10 to 160.
  • Wedding packages including room hire, toastmaster, champagne breakfasts and much more can be tailored to your requirements. Simply contact the wedding co-ordinator at The Chine direct for more information.

Functions

  • As noted above, the hotel caters for functions of various different types throughout the year. During these times there will be an increased amount of activity throughout the hotel and some bedrooms may be affected by function noise. If you feel this may affect the enjoyment of your stay please contact us and we will be able to confirm if a function is due to take place during your time with us and the areas of the hotel that will be affected.

Additional Information

  • Please make the hotel or reservations aware if you are expecting visitors to the hotel, including babysitters. All visitors will need to sign in at reception due to health and safety regulations.

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