Privacy Statement
FJB Hotels understands that customers care about the use and storage of their personal information and data and that you rely upon us to act in a careful and sensible manner in this regard.
This privacy policy statement has been created to demonstrate our commitment to the privacy of our customers. By using FJB Hotels, our website, our central reservations telephone line and any other FJB Hotels’ service you are consenting and agreeing to the practices outlined in this statement. FJB Hotels will always handle information in compliance with the Data Protection Act (1998).
The Internet is a global environment and using the Internet to collect and process personally identifiable information involves the transmission of data on an international basis. By browsing this website and communicating electronically with us you acknowledge and agree to our processing your personally identifiable information in this way.
FJB Hotels is responsible only for the privacy statement and content of the website. FJB Hotels is not responsible for the privacy practices or the use of cookies on websites that you have accessed this website from or for the non-FJB Hotel sites that you access from this website.
Collection of data and use of personal information:
We collect your data and personal information in the following ways:
- From our website when you make or manage a booking, register or alter your details, enter and FJB Hotels’ competition, use the ‘Contact Us’ forms for an enquiry, request a brochure or apply for a vacancy in ‘Careers’.
- From our Central Reservations Office or Hotel reception or sales departments from your correspondence.
- From telephone calls when you contact either the Central Reservations Office or an FJB Hotel.
- From your registration details provided at check-in.
We use your data and personal information in the following ways:
- Continually to improve your customer experience. We use the information to process booking and payments, to communicate with you about bookings, products, services and promotional offers, to update our records and to recommend products and services which may be of interest to you. We may also contact you to ask about your experience using our hotels and services as part of a continual programme of customer service improvement.
- To improve our website, to prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
- To provide you with requested information, such as an hotel brochure, or correspondence by way of a response to an enquiry made by you.
- To send you details of your new, amended or cancelled booking or statement details – usually via e-mail.
- To contact you in the event of a change which affects your booking or any data or personal information you have provided us with, such as changes to terms and conditions of booking or this privacy policy.
- Your contact details may be used, with your permission, to supply information to you by telephone, e-mail or post about FJB Hotels or to send you occasional promotional material, such as information about special offers which we think that you might find of interest. If you do not wish to receive, or to continue to receive, this information at any time you may opt out at any time. See the opt out section of this policy.
- We may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties but these statistics will include no personally identifying information.
- We might receive information about you from other sources and add it to our existing information. This ensures that the quality of data we hold is properly maintained.
Employee Access to Information
Your information is disclosed to our employees, agents and representatives on a ‘need to know’ basis and we confirm that all such persons understand the importance of client confidentiality and privacy and are aware of the terms of this privacy policy.
Non-disclosure to third parties
The information and data we collect is important for FJB Hotels and we would not want to share this with anyone else. Unless we have your express consent we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.
We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf, but they are bound by our privacy policy and may not use this information for their own purposes.
In the event that FJB Hotels or any part of its business is sold to, or integrated with, another business, FJB Hotels may disclose your personal information to the new owners (and their professional advisers on the transaction) to be used by the new owners. The access of such specified third parties would be limited to the provision of this privacy policy including continuing to provide you with the same services and marketing information services as are currently provided by FJB Hotels.
Cookies
The FJB Hotels’ site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer’s hard drive. Cookies are only used to compile anonymous statistics related to the use of services or patterns of browsing. Data collected in this manner is only used in aggregate as is without individual identification.
You can usually change your browser’s settings so that it will not accept cookies, although this may restrict some website functionality.
Pixel Tags
FJB Hotels and its third party service providers use pixel tags (also known as ‘clear gifs or beacon gifs). Pixel tags are not visible to the user of the website and consist of a few lines of computer coding delivered with the web page. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us. Pixel tags are used to:
- Track customer response to FJB Hotels’ advertisements and website content
- Determine your ability to receive HTML-based e-mail messages. Our e-mail service provider includes a pixel tag, referred to as a ‘coded sensor’ in all of the HTML-based messages sent on our behalf. The sensor activates when the e-mail is opened and the flags the e-mail address of the user as one that is capable of receiving HTML-based e-mail messages. This capability helps our service provider to send the e-mail in a format you can red. The sensor does not collect or use any other information. If you cannot receive HTML, you will not receive a functioning sensor.
- Enable us to know how many users open an e-mail and allows our service provider to compile aggregated statistics about an e-mail campaign for us.
- Allow us to target interactive advertising, enhance customer support and site usability and provide offers and promotions which we believe would be of interest to you.
Security of your information
We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information. Credit card details are not recorded on the FJB Hotels’ website when a booking is made.
Your consent
By using our website you consent to the collection, storage and processing of your personal information by us in the manner set out in this privacy policy. Should we change our privacy policy, we will post the changes on this website so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
Competitions
Competitions are occasionally run, via the FJB Hotel website, which entitle the winners to prizes. Each competition has its own terms and conditions. Competitions require you to choose to enter. As part of entering a competition, certain personally identifiable information such as name and email address will be required. We will use this information to send future communications about specials and offers. As stated in this privacy policy, each time you receive a marketing email you will be provided with the choice to opt out of future marketing e-mails by following the instructions provided in the e-mail.
Updating, Maintenance and Accuracy of your Information
We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete.
In this regard, we also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to so update or delete your information in an efficient and timely manner.
Opt out/Data quality/Access
We will always ask your permission before sending you electronic marketing information. This ensures you only receive information you have given us permission to send and are willing to receive.
It is possible, if you have given us your permission to receive a type of electronic marketing communication, to alter your preferences at any time.
- Promotional e-mails provide a link at the end of the e-mail to unsubscribe from that service.
- Visit the mailing list section of the website www.fjbhotels.co.uk and select the unsubscribe link.
- By e-mailing to feedback@fjbhotels.co.uk with UNSUBSCRIBE in the subject matter.
Please note that it is not possible to ‘opt-out’ of receiving communication from us which relates to your bookings. This ensures we can always contact you in the event of a circumstance which affects your stay with us.
We might receive information about you from other sources, such as the Mail Preference Service, and add it to our account information. This ensures that the quality of data which we hold is properly maintained.
For the purposes of the Data Protection Act (1998), the controller of all information collected on this website is:
Mrs. Susan Hyder,
Data Controller,
c/o Chine Hotel,
Boscombe Spa Road,
Bournemouth,
Dorset, BH 5 1AX
If you wish to view, delete or amend any of the information we hold on you, this can be done by contacting us in writing at the address provided above. We will not charge for amending or deleting personal information, but may charge for viewing information held on you as specified in the Data Protection Act (1998)
Legal Issues
This is a United Kingdom website and is subject to the laws of England and Wales and any disputes will be decided only by the courts of England and Wales. FJB Hotels will disclose personally identifiable information without your permission when required by law or, in good faith belief, that such action is necessary to investigate or protect against suspected criminal activities to FJB Hotel guests, visitors, associates or property (including this site) or to others.
Other related sites within fjbhotels.co.uk
Within fjbhotels.co.uk are other related websites which are accessible from links within FJB Hotels.co.uk or via separate URLs.
These sites are: operahouse.co.uk; thewatersportsacademy.com; thechinebusinesslanguageacademy.com; sandbankshotel.co.uk; chinehotel.co.uk; havenhotel.co.uk; harbourheightshotel.net
FJB Hotels is the trading name of Sandbanks Hotel Ltd. Reg. no. 556842 (England) t/a Sandbanks Hotel and Harbour Heights Hotel; Brownsea Haven Properties Ltd. Reg. no. 209425 (England) t/a Haven Hotel and Chine Hotel. Associate companies of the FJB Group are: Solent Leisure Ltd. Reg. no. 365703 (England) t/a The Opera House and Grosvenor Marine Services Ltd. Reg no. 556842 t/a The Watersports Academy
Registered Office (all companies): 6th Floor, Dean Park House, 8-10 Dean Park Crescent, Bournemouth, BH1 1HP
or call
0844 880 6551
For all reservation enquiries call 0844 880 6551 or email reservations@fjbhotels.co.uk
© FJB Hotels 2008 | Website by Strange