Central Reservations Agent

Perched in one of England’s most enviable seaside locations, the FJB Hotel Group is a collection of four unique 3* and 4* hotels, each with its own individual character and team of welcoming staff. Each hotel offers either stunning sea views or direct access to the world-famous Sandbanks beach – seven miles of prestigious blue flag awarded sand to get between your toes!

We aim to set ourselves apart from others with a level of service and attention to detail that is second to none and an atmosphere that can only be described as a home-from-home.

Situated next tranquil gardens above the spectacular golden sands of Boscombe beach, our 3* Chine Hotel are looking to recruit experienced Central Reservations Agent to join their team.

This is a seasonal, part time position, working 24 hours per week. Applicants would be expected to be able to work evenings and weekends as per rota.

Main Purpose of the job:


To receive communication by telephone, email and internet from prospective customers and handle their requirements by organising reservations for all sites within the hotel group, ensuring that all sales opportunities have been identified and explained effectively in order to generate additional sales.


Responsibilities Include:

  • Actively promote The Watersports Academy, Catamaran and Haven Spa
  • To sell room reservations, utilising yield management and incorporating particular special packages on offer across the group
  • To assist the CRS Manager in checking commissions
  • Up-sell ‘add-ons’ such as celebration packs, room upgrades, restaurant bookings, private dining and spa and leisure activities

Candidate Specification:

  • Self-motivated, resilient and driven to achieve the best possible result.
  • Creativity and confidence to find solutions to everyday challenges.
  • Demonstrated business acumen.
  • Excellent communication skills, both written and verbal.
  • Advanced level English.
  • Ability to work under pressure and to tight deadlines.
  • Ability to act on own initiative and think ahead in order to exceed expectations.
  • High attention to detail.
  • Immaculate standards of personal presentation.



-Meals on Duty
-Watersports, food and beverage discounts – after a qualifying period
-On the job training
-Usage of the amazing Leisure Club (off peak)
-Regular Bonus Schemes

If you would like to join a professional and friendly team, APPLY NOW!

The vacancy is available for an immediate start and offers a great working environment, meals on duty and discounted rates (after a qualifying period).

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application.

 Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due to the location of the Hotel – you will need to ensure you have means of transport to get to and from work.


Chine Hotel
Start date:
Apply now

Employee benefits

Complimentary meals whilst on duty

Excellent progression opportunities

Staff discounts across the FJB Group

Looking for a job in

or Poole?

Why FJB Hotels?