Perched in one of England’s most enviable seaside locations, the FJB Hotel Group is a collection of four unique 3* and 4* hotels, each with its own individual character and team of welcoming staff. Each hotel offers either stunning sea views or direct access to the world-famous Sandbanks beach – seven miles of prestigious blue flag awarded sand to get between your toes!
We aim to set ourselves apart from others with a level of service and attention to detail that is second to none and an atmosphere that can only be described as a home-from-home. We put the guest at the heart of everything we do.
Working in spectacular surroundings based on the exclusive Sandbanks peninsula, our 4* hotel, The Haven Hotel, is looking to recruit an experienced Reception Supervisor, passionate about delivering excellent customer service.
Main responsibilities include:
- To ensure excellent customer service and responsibility for guests at all times during their stay.
- To ensure a smooth running of the Reception department in the absence of a HOD.
- To be responsible for the Reception shift and team whilst on duty, helping to promote a happy working environment.
- To ensure Daily Banking and Weekly Banking are completed accurately and to company standards when on shift as shift leader and to report any discrepancies to your Senior.
- To ensure that guest requests are dealt with efficiently.
- To check guests in and out of the hotel, process cancellations, run & print reports for all departments, post charges, process department reconciliations and operate switchboard.
- To actively encourage the sale of guest bedrooms and facilities within the hotel and hotel group.
- To assist with guest inquiries and provide up-to-date information on the hotel & facilities
- To understand and ensure accuracy in hotel accounting & cash handling procedures.
- To monitor & observe and report any hotel security issues.
- Excellent customer service skills.
- Effective verbal and written communication skills. Advanced level English is a must.
- Immaculate standards of personal presentation.
- Demonstrates initiative and creativity in finding solutions to everyday challenges.
- High attention to detail.
- Team player.